Amazon Connect × Dynamics 365
Screen pop, click-to-dial, session-per-call and automatic activity logging — embedded in the Dynamics 365 agent workspace. Live in minutes, no firewall changes.
No credit card required · 14-day trial · all features included
Inbound calls instantly open the matching contact, account or case in Dynamics — with a picker when there's more than one match.
Agents dial straight from any phone number in Dynamics through Amazon Connect.
Each call opens its own titled Dynamics session with a phone icon, and closes cleanly when the agent wraps up.
Disposition and agent notes are written back to a completed phone-call activity on the timeline.